Summary
Provide technical support to customers on magnetic device applications, resolve issues, and collaborate with the research and development team. Requires strong communication, teamwork, and project management skills.
Role and Responsibilities
- Provide technical support to resolve magnetic device application issues
- Collect application requirements and prepare draft reports, including root cause analysis for resolved magnetic device issues
- Deliver product and application training to senior service staff as needed
- Collaborate with team members on assigned tasks, including research and development sample testing
Qualifications
- Provide technical support and services through phone calls, email, support ticket system, live chat, and forums
- Demonstrate proven project management experience and thorough understanding of formal methodologies
- Maintain and update FAQ documentation and technical knowledge base
- Collect and analyze user feedback to help product management, marketing, and testing teams improve product features and quality
- Have relevant technical support experience with magnetic devices or similar roles (such as application engineer for power supply equipment or power inverters)
- Possess strong communication and teamwork skills for effective collaboration
- Be willing to travel
Join Us
Let's build the future together! Click below to apply and our HR team will be in touch.
Integrity: We build trust through honesty, transparency, and doing the right thing — even when it’s hard.
Innovation Through Learning: We encourage curiosity and continuous improvement. Here, sharpening your skills is part of the job.
Practical Focus: We value clarity and execution. Goals are clear, systems are streamline, and we focus on what matters — moving the needle forward.
Work-Life Balance: We respect your time — both in and out of the office.
Empowerment: You’ll have ownership over your work, and support to grow into your potential.
Open and Honest Environment: We foster collaboration, say what you mean and mean what you say. People come first.
Competitive Compensation: We offer fair, transparent packages that reflect your contribution.
Growth Paths: Leadership is nurtured, not handed out. You’ll have the tools to grow here.
Customer-First: We listen, adapt, and deliver solutions that truly create impact.
Sustainability: We care about the planet we’ll hand off to the next generation — and we act accordingly.
Shared Success: We win together. We celebrate each other. And we believe that lasting success is built on mutual respect.
Integrity: We build trust through honesty, transparency, and doing the right thing — even when it’s hard.
Innovation Through Learning: We encourage curiosity and continuous improvement. Here, sharpening your skills is part of the job.
Practical Focus: We value clarity and execution. Goals are clear, systems are streamline, and we focus on what matters — moving the needle forward.
Work-Life Balance: We respect your time — both in and out of the office.
Empowerment: You’ll have ownership over your work, and support to grow into your potential.
Open and Honest Environment: We foster collaboration, say what you mean and mean what you say. People come first.
Competitive Compensation: We offer fair, transparent packages that reflect your contribution.
Growth Paths: Leadership is nurtured, not handed out. You’ll have the tools to grow here.
Customer-First: We listen, adapt, and deliver solutions that truly create impact.
Sustainability: We care about the planet we’ll hand off to the next generation — and we act accordingly.
Shared Success: We win together. We celebrate each other. And we believe that lasting success is built on mutual respect.
